Terms of Purchase – Hudabeauto

These Terms of Purchase (“Terms”) govern your purchase of Makeup, Skincare, and Fragrance products (“Products”) from Hudabeauto (“we,” “us,” or “our”) through our website (www.hudabeauto.com). Given the unique nature of beauty products—from hygiene requirements for makeup to formulation sensitivity for skincare—these Terms include specific provisions for product eligibility, order fulfillment, and returns. By placing an order with us, you (“you” or “Customer”) agree to be bound by these Terms, our Privacy Policy, and any other applicable policies posted on our website.

1. Eligibility to Purchase

To place an order with Hudabeauto, you must:

• Be at least 18 years old (or have the explicit consent of a parent/guardian if you are under 18, with the parent/guardian assuming liability for the order);
• Provide accurate, complete, and current information during checkout, including your full name, valid shipping address (no PO boxes for fragile items like glass perfume bottles), contact details (email/phone number), and payment information;
• Use a valid payment method accepted by our platform (see Section 3);
• Reside in a country where we currently offer shipping (see Section 4 for eligible regions, with restrictions for liquid products like serums or fragrances).

2. Order Placement and Confirmation

2.1 Order Submission: When you select Products (e.g., a matte lipstick, hydrating serum, or eau de parfum), add them to your cart, and complete checkout (including confirming quantity, shade, or formula), you submit an offer to purchase the selected items at the listed price (including applicable taxes, fees, and shipping costs). This offer is subject to our acceptance.

2.2 Order Acknowledgment: We will send an “Order Acknowledgment Email” to your provided email address within 1 hour of submission. This email verifies we’ve received your order but does not constitute acceptance—we reserve the right to decline or adjust orders (e.g., for out-of-stock shades, discontinued formulas, or restricted shipping for fragrances).

2.3 Order Acceptance: We formally accept your order and form a binding contract only after:

• Verifying Product availability (especially for limited-edition makeup palettes or seasonal fragrances);
• Confirming the validity of your payment method;
• Sending a “Final Order Confirmation Email” with your unique order number, Product details (shade, formula, quantity), total cost, and estimated shipping timeline.

2.4 Order Modifications/Cancellations:

• Before Final Confirmation: If you need to modify (e.g., change a foundation shade from “Light” to “Medium”) or cancel your order before receiving the Final Order Confirmation Email, contact us immediately at [email protected]. We will accommodate your request if processing has not started.
• After Final Confirmation: Once the Final Order Confirmation Email is sent, we cannot modify or cancel your order—this is because beauty products (especially skincare with fresh formulas or makeup with custom shades) are prepared for shipping promptly to ensure quality and freshness.

2.5 Product Availability & Substitutions:

• We strive to maintain accurate stock levels, but occasional stockouts may occur (e.g., due to high demand for a viral lipstick shade). If a Product is unavailable after confirmation, we will notify you via email within 2 business days, refund the full amount for the unavailable item (including applicable shipping fees), and offer a 10% discount code for your next order (valid for 30 days).
• We do not offer substitutions for out-of-stock Products (e.g., replacing a discontinued serum with a different formula) without your explicit consent—beauty preferences are personal, and we never assume you’ll accept an alternative.

3. Pricing and Payment

3.1 Pricing: All Product prices listed on our website are in (insert currency, e.g., USD) and include applicable sales tax (unless stated otherwise for international orders). Shipping fees are calculated at checkout based on your location and Product type (e.g., higher fees for fragile fragrances). We reserve the right to adjust prices at any time (e.g., for promotional sales or formula updates), but confirmed orders will be honored at the price listed at checkout.

3.2 Payment Methods: We accept the following secure payment methods for beauty product purchases:

• Major credit/debit cards (Visa, Mastercard, American Express, Discover);
• PayPal;
• Apple Pay/Google Pay (for mobile checkout);
• Hudabeauto gift cards (purchased via our website—terms apply to gift card use, including expiration after 2 years).

You represent and warrant that the payment method you use is valid, and that you are authorized to use it (e.g., you are the cardholder or have the cardholder’s permission).

3.3 Payment Processing: Payments are processed securely through third-party payment processors (e.g., Stripe, PayPal) that comply with PCI DSS standards. We do not store full payment details—your financial information is encrypted and protected by our processors (see our Privacy Policy for more details).

3.4 Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we will notify you via email. You must resolve the issue (e.g., update payment details) within 48 hours of notification; otherwise, we may cancel your order without further notice.

3.5 Promotions & Discounts: Discount codes (e.g., “15% off skincare”) must be applied at checkout—we cannot retroactively apply discounts to already placed orders. Promotions are limited to one per order and cannot be combined with other offers (e.g., free shipping for orders over $50).

4. Shipping and Delivery

4.1 Shipping Locations: We currently ship to regions where we can ensure beauty product quality and compliance with local regulations (e.g., restrictions on liquids):

• United States: All 50 states (including Alaska and Hawaii; excludes U.S. territories like Puerto Rico, as liquid products may face shipping delays).
• Canada: Major provinces (Ontario, Quebec, British Columbia, Alberta; excludes remote territories due to temperature sensitivity for skincare).
• Select European Countries: United Kingdom, France, Germany, Italy, Spain (complies with EU regulations for cosmetic ingredients and liquid shipping).

We do not ship to freight forwarders—fragrances and serums are classified as hazardous materials by some carriers, and forwarders may mishandle or delay delivery.

4.2 Shipping Methods, Fees, and Timelines:

We offer shipping options tailored to beauty product needs (e.g., temperature control for skincare, padding for fragile fragrances), with delivery timelines (estimates, excluding processing days, weekends, and holidays) as follows:

• Standard Shipping (U.S. Contiguous States):
• Coverage: 48 contiguous U.S. states;
• Delivery Time: 3–5 business days;
• Shipping Fee: \(5.99 (complimentary for orders over \)50—ideal for everyday makeup or skincare);
• Protection: Padded envelopes for makeup (to prevent powder compacts from breaking), insulated packaging for skincare (to protect formulas from extreme temperatures).
• Standard Shipping (Alaska, Hawaii):
• Coverage: Alaska and Hawaii;
• Delivery Time: 5–7 business days;
• Shipping Fee: \(8.99 (complimentary for orders over \)75);
• Protection: Extra insulation for serums and creams (to avoid freezing in Alaska or overheating in Hawaii).
• Standard Shipping (Canada):
• Coverage: Major provinces;
• Delivery Time: 7–10 business days (includes customs clearance for cosmetic ingredients);
• Shipping Fee: \(10.99 (complimentary for orders over \)80);
• Protection: Clear customs documentation (listing ingredients to comply with Canadian cosmetic regulations).
• Standard Shipping (Select Europe):
• Coverage: Eligible European countries;
• Delivery Time: 10–14 business days (includes customs clearance for fragrances/skincare);
• Shipping Fee: \(14.99 (complimentary for orders over \)100);
• Protection: Shock-absorbing packaging for glass perfume bottles, compliance with EU REACH regulations for ingredients.
• Express Shipping (U.S. Contiguous States):
• Coverage: 48 contiguous U.S. states;
• Delivery Time: 1–2 business days (for urgent needs, e.g., a lipstick for a special event);
• Shipping Fee: \(12.99 (complimentary for orders over \)125);
• Protection: Signature confirmation upon delivery, temperature-controlled packaging for sensitive skincare (e.g., vitamin C serums).

4.3 Processing Time: All orders undergo a 1–2 business day processing period to:

• Verify Product freshness (e.g., checking expiration dates for skincare, ensuring makeup is not damaged);
• Package items securely (e.g., sealing liquid serums to prevent leaks, wrapping fragrances in bubble wrap);
• Include free samples (when available, e.g., a mini moisturizer with a full-size serum purchase).

During peak seasons (e.g., holiday shopping, new makeup launches), processing may extend to 2–3 business days—we will notify you via email if this applies to your order.

4.4 Shipping Confirmation and Tracking: Once your order ships, we send a “Shipment Notification Email” with:

• A unique tracking number (from carriers like UPS, USPS, or DHL);
• A direct link to track your package in real time;
• Care tips for your Products (e.g., “Store your fragrance in a cool, dark place”).

Risk of loss or damage to Products passes to you once the carrier confirms delivery to your shipping address.

4.5 Address Errors: If you provide an incorrect or incomplete shipping address, contact us at [email protected] within 24 hours of placing your order. We are not responsible for lost, delayed, or returned shipments due to address errors. If a package is returned to us, you may pay a re-shipping fee (equal to the original shipping cost) to have it resent, or request a refund (minus the original shipping fee).

5. Product Quality and Freshness

5.1 Freshness Guarantee: All Hudabeauto Products are sold with a minimum expiration date of 6 months from the delivery date (or 12 months for fragrances, which have longer shelf lives). We do not sell expired or “near-expired” beauty products—if you receive a Product with an expiration date sooner than 6 months, contact us immediately for a full refund or replacement.

5.2 Product Descriptions: We strive to provide accurate descriptions of our Products, including:

• Makeup: Shade undertones (e.g., “cool pink lipstick”), finish (e.g., “matte,” “dewy”), and ingredients (e.g., “paraben-free”);
• Skincare: Formula benefits (e.g., “hydrating,” “brightening”), skin type compatibility (e.g., “for oily skin”), and key ingredients (e.g., “hyaluronic acid,” “niacinamide”);
• Fragrances: Notes (e.g., “top: citrus, middle: jasmine, base: sandalwood”) and concentration (e.g., “eau de toilette,” “eau de parfum”).

Product images are taken in natural light to reflect true colors, but slight variations may occur due to device display settings (e.g., a “coral” lipstick may appear slightly orange on a phone screen).

5.3 Allergen Warnings: We list all ingredients for each Product on our website and product packaging. If you have known allergies (e.g., to nuts, certain oils), we recommend reviewing ingredient lists before purchase. We do not offer refunds for allergic reactions to Products—patch testing (e.g., applying a small amount of skincare to your inner arm) is always recommended before full use.

6. Returns and Exchanges

Given the hygiene and freshness requirements of beauty products, we have specific return/exchange guidelines:

6.1 Eligibility: You may return or exchange Products within 30 days of delivery if:

• The Product is unused, unopened, and in its original packaging (e.g., makeup tubes are sealed, skincare bottles are unopened, fragrance boxes are intact);
• The Product is not a “Final Sale” item (marked “Final Sale – No Returns/Exchanges” on the Product page—typically includes discounted makeup palettes, opened samples, or personalized Products like custom-blended skincare);
• You have the Final Order Confirmation email and proof of delivery.

Critical Note: Due to hygiene concerns, we cannot accept returns or exchanges for opened or used makeup (e.g., lipsticks, foundations, eyeshadows) or skincare (e.g., serums, moisturizers)—these Products cannot be resold and pose a risk of contamination.

6.2 Return/Exchange Process:

1. Email our customer service team at [email protected] with:

• Your order number, Product name, and shade/formula;
• Reason for return/exchange (e.g., “wrong shade selected,” “Product arrived damaged”);
• For damaged Products: Clear photos of the damage (e.g., a broken perfume bottle, leaking serum).

2. We will send a “Return Authorization (RA) Email” within 1 business day with:

• A unique RA number (required for processing—write it on the return package);
• Our return address;
• Packaging instructions (e.g., “Wrap fragrance bottles in bubble wrap to avoid further damage”).

3. Ship the Product back to us using a trackable shipping method (we recommend this for fragile items). You are responsible for return shipping costs—unless the return is due to our error (e.g., wrong shade shipped, damaged Product).

6.3 Refund Processing:

• We inspect returned Products within 3 business days of receipt. If approved, refunds are issued to your original payment method within 5–7 business days (processing times vary by issuer).
• Refunds include the full Product price but not original shipping fees (unless the return is due to our error).

6.4 Damaged or Incorrect Products: If you receive a damaged Product (e.g., a cracked powder compact) or the wrong item (e.g., ordered a “volumizing mascara,” received a “lengthening mascara”), contact us within 7 days of delivery. Include photos of the issue—we will:

• Cover all return shipping costs (provide a prepaid label for U.S. orders);
• Send a replacement (if in stock) at no cost; or
• Issue a full refund (including original shipping fees).

7. Limitation of Liability

To the maximum extent permitted by law:

• Hudabeauto shall not be liable for indirect, incidental, or consequential damages arising from your purchase or use of our Products (e.g., inconvenience from delayed delivery of a makeup gift, dissatisfaction with a shade that matches our description);
• Our total liability for any claim related to your order (e.g., damaged fragrance, incorrect skincare formula) shall not exceed the total amount you paid for the affected Product;
• We shall not be liable for delays or failures due to circumstances beyond our control (e.g., natural disasters, carrier strikes, ingredient supply shortages for skincare).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in business practices (e.g., adding new shipping regions), legal requirements (e.g., updated cosmetic regulations), or customer feedback (e.g., adjusting return timelines for fragrances). When we make updates, we will revise the “Last Updated” date at the top of this page and post the new Terms on our website. Your continued use of our services after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms (e.g., return status, order issues), contact us at:

Email: [email protected]

Website: www.hudabeauto.com

We aim to resolve all inquiries within 3 business days, with priority given to issues related to Product freshness or damage.