Refund Policy – Hudabeauto

At Hudabeauto, we want you to love every Makeup, Skincare, and Fragrance product you choose—whether it’s a matte lipstick that complements your style, a hydrating serum that nurtures your skin, or a signature fragrance that feels like “you.” This Refund Policy outlines the terms for requesting refunds, tailored to the unique needs of beauty products (from hygiene requirements to formula sensitivity). By placing an order with us, you agree to comply with this policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

Refund eligibility varies by product type, reflecting the hygiene, freshness, and usage nature of beauty products. To qualify, items must meet the following criteria:

1.1 Standard Makeup, Skincare, & Fragrance (Unopened/Unused)
  • Return Window: Items must be returned within 30 calendar days of delivery (we use the shipping carrier’s confirmed delivery date as the start date). This window balances your need to inspect products (e.g., check lipstick shade, verify fragrance notes) with our ability to resell unused beauty items.
  • Original Condition: The item must be unused, unopened, and in its original, saleable state—critical for hygiene and quality (beauty products come in direct contact with skin):
  • No signs of opening (e.g., sealed lipstick tubes unbroken, skincare pump tops unused, fragrance caps intact);
  • No damage to packaging (e.g., no torn boxes, missing product labels, or smudged shade stickers);
  • All original accessories (e.g., skincare spatulas, fragrance sample vials, makeup applicators) must be included.
  • Non-Final Sale: The item is not marked as “Final Sale” (clearly indicated on the product page, e.g., “Final Sale – No Returns/Exchanges”). Final sale items typically include clearance products (e.g., discounted eyeshadow palettes), limited-edition sets, or personalized items (e.g., custom-blended fragrances).
1.2 Special Cases for Eligibility
  • Expired Products: If you receive a product with an expiration date within 3 months of delivery (we guarantee a minimum 6-month shelf life for all items), contact us immediately—we will issue a full refund or send a replacement, no return required.
  • Damaged/Defective Items: Products damaged during shipping (e.g., cracked powder compacts, leaking serums) or with manufacturing defects (e.g., broken lipstick bullets, faulty fragrance sprayers) are eligible for refunds, even if the package was opened (see Section 5 for details).

2. Exceptions to Refund Eligibility

Refunds will not be approved for the following, to protect hygiene, product quality, and other customers:

  • Opened/Used Products: Due to contamination risks, we cannot accept returns for opened or used makeup (e.g., swatched lipstick, applied foundation), skincare (e.g., pumped serum, opened moisturizer), or fragrances (e.g., sprayed perfume). This includes products used for “try-ons” (even if only once).
  • Custom/ Personalized Items: Custom-blended fragrances, monogrammed makeup cases, or personalized skincare kits (tailored to your skin type) are non-refundable—these products are made to your unique specifications and cannot be resold.
  • Items Returned After 30 Days: No exceptions, including international orders or items delayed due to carrier issues (we recommend tracking your package to ensure timely returns).
  • Items Damaged by Improper Use: Products damaged due to incorrect care (e.g., skincare left in direct sunlight, fragrance stored near heat sources) or misuse (e.g., using a facial serum on sensitive eye area) are not eligible.
  • Allergic Reactions: We do not offer refunds for allergic reactions—always patch-test skincare and fragrance (apply a small amount to inner arm) before full use. If you have known allergies, review ingredient lists on product pages or contact [email protected] for details before purchasing.

3. How to Request a Refund

Our refund process is streamlined to ensure clarity and speed, while protecting product hygiene:

3.1 Submit a Refund Request:

Email our Beauty Support Team at [email protected] with:

  • Your full name, order number, and contact phone number;
  • The product name, shade/formula (e.g., “Matte Lipstick – ‘Desert Rose’,” “Hydra-Glow Serum – Normal Skin”), and reason for the refund (e.g., “Wrong shade selected,” “Product arrived damaged”);
  • Clear photos/videos of the item:
  • For unopened items: Show the sealed packaging, product label, and any damage;
  • For damaged items: Show the damage (e.g., cracked powder, leaking serum) and the original packaging.

3.2 Receive Return Authorization (RA):

We review refund requests within 1 business day (faster for time-sensitive issues like expired products). If approved:

  • We send an RA Email with a unique RA number (required for processing—write it on the outside of the return package);
  • We provide:
  • Our secure return address (Hudabeauto Returns);
  • A list of approved carriers (USPS, UPS, FedEx—avoid standard mail for fragile items like glass fragrance bottles);
  • Packaging guidelines (e.g., “Wrap powder compacts in bubble wrap to prevent further damage”).

3.3 Ship the Item:

  • Use a trackable shipping method (we require this to verify delivery—lost return packages will not be refunded);
  • You are responsible for return shipping costs unless the refund is due to our error (e.g., defective product, wrong item shipped)—in which case we provide a prepaid shipping label;
  • Do not include additional items (e.g., free samples, other orders) with your return—this delays processing.

4. Refund Processing Timeline

We prioritize refund processing to minimize inconvenience, with steps tailored to beauty product needs:

4.1 Inspection Period:

Once we receive the returned item, our team inspects it within 2 business days (focused on verifying condition and eligibility):

  • For unopened items: Confirm packaging is sealed, product is undamaged, and all accessories are included;
  • For damaged items: Verify the damage was caused by shipping or manufacturing (not misuse);
  • For expired items: Confirm the expiration date is within 3 months of delivery (if applicable).

4.2 Approval/Rejection Notification:

We email you within 1 business day of completing the inspection:

  • Approved: A “Refund Confirmation Email” with details (refund amount, payment method, estimated timeline);
  • Rejected: A “Refund Denial Email” explaining the reason (e.g., “Item was opened,” “Damage caused by misuse”) and offering to return the item to you (you pay return shipping costs).

4.3 Refund Disbursement:

Approved refunds are issued to your original payment method (no store credit unless explicitly requested):

  • Credit/debit cards: 5–7 business days (processing times vary by issuer);
  • PayPal/Apple Pay/Google Pay: 2–3 business days;
  • Gift cards: 1–2 business days (refunded as store credit to the original gift card).

Note: Original shipping fees are non-refundable unless the refund is due to our error (e.g., defective product, wrong shade shipped).

5. Refunds for Damaged or Incorrect Items

If you receive a damaged or incorrect product, we resolve issues quickly to ensure you get the beauty items you need:

5.1 Damaged During Shipping:

  • Notify us within 48 hours of delivery (the earlier, the better—delays may affect insurance claims);
  • Include photos of the damaged product and packaging (carriers require this for damage claims);
  • We will:
  • Cover all return shipping costs (provide a prepaid label);
  • Offer a choice:
  1. Send a replacement (if in stock) at no cost, with expedited shipping;
  2. Issue a full refund (including original shipping fees) within 3 business days.

5.2 Incorrect Items:

If we shipped the wrong product (e.g., you ordered a “volumizing mascara,” received a “lengthening mascara”; you ordered “cool undertone foundation,” received “warm undertone”):

  • Notify us within 3 days of delivery;
  • We will arrange for free return shipping (prepaid label) and send the correct item within 2–3 business days (for in-stock items);
  • As a gesture of goodwill, we will include a free sample (e.g., mini fragrance, skincare sachet) with your correct order.

6. Canceled Orders and Refunds

Cancellations are subject to our Terms of Purchase, with refund rules based on order status:

  • Canceled Before Processing: If you cancel within 24 hours of ordering (before we prepare the product for shipping), we issue a full refund within 2–3 business days.
  • Canceled After Processing: Once your order is processed (packaged for shipping), we cannot cancel it—you must follow the standard refund process (Section 3) once you receive the item.
  • Canceled Pre-Orders: For pre-ordered items (e.g., upcoming fragrance launches), you may cancel up to 7 days before the scheduled shipping date for a full refund. Cancellations after this date are subject to the standard 30-day return policy.

7. Questions About Refunds

If you have questions (e.g., “Is my opened serum eligible for a refund?” “Where is my refund for the damaged lipstick?”), contact our Beauty Support Team at [email protected] We assign specialists with beauty product expertise to refund inquiries and aim to resolve issues within 3 business days.

8. Changes to This Refund Policy

We may update this policy to reflect changes in beauty industry standards (e.g., new hygiene regulations), customer feedback (e.g., adjusting return windows for seasonal products), or product offerings (e.g., adding rules for custom fragrances). When we make updates, we revise the “Last Updated” date at the top and post the new policy on our website. Your continued use of our services after the update date constitutes acceptance of the revised policy.